A Southwest Airlines passenger says she found out her husband was planning to commit suicide just moments before her flight took off, but flight attendants prevented her from calling him, citing FAA regulations. By the time she got home, he had been found dead.

Have you ridden the Amtrak lately? Perhaps you were asked to participate in a survey regarding your experience. If so, please disregard. Following Tuesday night’s accident, Amtrak sent out emails to various customers asking them to please keep all extremely rude comments to themselves.

There’s good news and bad news in Comcast’s alleged mission to improve its worst-in-America customer service. Good: You might actually get a refund after they bill you for equipment you’ve already returned. Bad: You’ll have to sign an agreement never to tell anyone that Comcast overcharged you in the first place.

An 83-year-old Los Angeles man couldn’t believe the bills AT&T kept sending him for his simple landline phone account—more than $24,000 over two months. But the company insisted he had to pay it, even though it seemed impossible that dialing up to AOL—the only thing he really used the line for—could cost that much.

Gothamist reports on the harrowing tale of a woman who got in an Uber and took the “car ride from Hell” to get from Williamsburg to Midtown East, after which she had to dispute a $12,000 bill for her trouble. Sure, surge pricing was in effect, but she didn’t know it was going to be platinum surge pricing.

A software engineer living in Washington state may have no choice but to sell the home he bought last December because, despite repeatedly checking with Comcast before he even considered buying the property, the company just can't (or won't) give him internet service.

This morning, a tipster sent us a local Dallas news story about a bride who is upset that her wedding invitations were delivered with the wrong kind of doilies. The tipster suggested that Gawker "make fun" of this bride, who was so distressed by the mixup that she turned to her local ABC affiliate to air her grievances.

Frances Wilson, a 79-year-old woman living in Albuquerque, N.M., on a fixed social security income, accidentally mailed her rent check to Comcast along with her monthly cable bill. It should've been an easy mistake to correct, given that the check wasn't made out to Comcast, but the two-time Worst Company in America has a knack for complicating things.

Comcast, your back-to-back Worst Company in America champion, responded to a series of particularly egregious customer service screwups by putting a VP in charge of making the company's phone support a little less like the wrong side of the Acheron. It isn't working.

A "plus size" Pizza Hut customer in Singapore says the company disrespected her when an employee referred to her as "Pink Fat Lady" on her takeout receipt.

Comcast has issued an apology to former customer Conal O'Rourke, who claims he was fired from his position at PricewaterhouseCoopers after calling Comcast's controller to complain about repeated overcharges on his bill.

Comcast allegedly pulled strings to get one of their customers fired from his job at a prestigious accounting firm after he complained about billing issues and false charges. The former Comcast customer, identified only as "Conal," told his story to Consumerist, the site whose readers have named Comcast "the worst company in America" two years running.

After a string of high profile customer service cock-ups, Comcast has put an executive in charge of fixing the problem (or at least making it seem like the company actually cares). But Comcast can't just stop screwing over its customers overnight—it's going to take years.

Philadelphia Eagles running back LeSean McCoy admitted Thursday that he left a 20 cent tip—not 20 percent, but twenty hundredths of one American dollar—on a $60 restaurant bill, but he did not apologize. In fact, he said he'd do the same thing again.

Two recent high-profile calls to Comcast customer service—one where a rep kept a couple stuck in a verbal loop for 20 minutes as they desperately tried to disconnect their service, and one where the company only reversed fraudulent fees because the customer recorded the call—have opened the floodgates of evidence that your only choice for cable service doesn't give a shit about you.

If last month's Comcast customer service débâcle, where a "rep from hell" kept Ryan Block and his wife on the phone for 20 minutes while they desperately tried to cancel their service, didn't convince you to record all your customer service calls, this new one just might. As Virgil said to Dante, let us descend now into even greater woe.

A hotel in Hudson, N.Y., is under fire for attempting to charge guests a $500 fee if anyone in their party left a negative online review.

Comcast COO Dave Watson has admitted that company policy was at least as much to blame for the customer service call from hell as the sad, desperate employee heard on the recording. As Watson wrote in a memo, that customer retention rep was only doing what he was trained to do. But what was he trained to do, exactly?

A cruise line is sticking to its "no refunds" policy after a family had to back out of a scheduled cruise because they discovered their 5-year-old son had cancer.

Listening to the customer call heard around the world, it's hard not to sympathize with both parties. Ryan Block, the caller, just wanted to disconnect his cable service, but the nameless Comcast rep on the other end was only doing what he was trained to do: break customers down, bit by bit, until they crawl back into the company's welcoming arms.