Just over a week ago, a St. Paul, Minn., man told Comcast he'd like to cancel his cable service. It's never as simple a process as it should be, but 66-year-old Jimmy Ware had a pretty good excuse: His entire house had burned down, and everything inside—including TVs and cable box—was destroyed in the fire.

A software engineer living in Washington state may have no choice but to sell the home he bought last December because, despite repeatedly checking with Comcast before he even considered buying the property, the company just can't (or won't) give him internet service.

Comcast, in the process of trying (or pretending) to reform its worst-in-America customer service, hit a snag this week when it had to apologize to customers for changing the names on their accounts to Whore, Asshole, Dummy, and Fuck You. The company downplayed the incidents, saying they'd cut ties with the "vendor call center" behind one of the name-changes, but more keep popping up. The latest: A 63-year-old woman known in Comcast's billing system as "SuperBitch."

Comcast, the internet service provider that inspired book one of Dante's Divine Comedy, promised last year that it would begin the years-long process of making its customer service not the actual worst in America. How's that going? Not so good, according to Comcast subscriber Julie Swano. Or, as Comcast knows her, "Whore Julia Swano."

This week in Comcast Simply Doesn't Give a Fuck About You: A Tennessee man says the cable giant—ironic motto: "Comcast cares"—slapped him with a $3,000 bill because he moved to an area it doesn't serve.

Comcast allegedly pulled strings to get one of their customers fired from his job at a prestigious accounting firm after he complained about billing issues and false charges. The former Comcast customer, identified only as "Conal," told his story to Consumerist, the site whose readers have named Comcast "the worst company in America" two years running.