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Sheryl Sandberg's reign of terror

Owen Thomas · 08/13/08 08:00PM

Facebook's COO is tearing down the temple. That's the only conclusion I can reach after witnessing the Sheryl Sandberg's management of the Palo Alto-based social network. What I hear from inside Facebook: She demands total loyalty, and brooks no dissent — even the healthy, boisterous debate that's common to startups. You're either with Sheryl, or you're against Sheryl. And if you're against Sheryl, you're not long for Facebook. What's really frightening is how she effortlessly cajoles lies from her underlings. Note how Matt Cohler and Ben Ling exited the company singing her praises — despite what the talented executives were telling confidants in private about Sandberg. There's a simple explanation for that: She bought them off, with still-valuable Facebook stock.Do the math: Ling joined Facebook in October 2007. He's leaving Facebook in a few weeks, months before his one-year anniversary — and it normally takes one year of employment for stock options or restricted stock to vest. However miserable Ling was under Elliot Schrage — Sandberg's personal flack and de facto chief of staff, whom she put in charge of Facebook's development platform, to the utter shock of the entire Valley — can you imagine he walked away from that much money? Far more likely: Sandberg and Schrage asked him to resign in exchange for getting to keep his shares. Ling, who was well-regarded at both Google and Facebook, now gets to walk away from Sandberg's mess. Cohler, formerly Facebook's product chief, has also made nice noises about Sandberg — and he, too, needed the cash. He's now a general partner at Benchmark Capital, where Sandberg's husband, Dave Goldberg, is employed as an entrepreneur-in-residence. (None of this is coincidence.) General partners at VC firms normally buy into the funds they invest; Benchmark Capital's most recent fund, raised in February, is an eye-popping $500 million.The amount Cohler would have to invest personally comes to roughly $500,000, by my estimates. Selling his Facebook shares seems like the most likely way he'll come up with that money. Isn't it likely that in exchange for making nice noises about Sandberg on the way out, Cohler got an assurance that Facebook won't make trouble about his share sales? The fundamental problem with Sandberg's take-no-prisoners management style: It's exquisitely tuned for the zero-sum world of Washington, where you're either in power or out. She's treating her appointment as Facebook's COO like a new administration coming into the White House. Her years at Google, which was the only tech-startup game in town for the long years of the bust, reinforced the wrong lesson. Washington's bitter internal rivalries thrive on a scarcity of opportunity. Today's Valley has an abundance. Her employees have options, and not just the kind she can grant. Which leaves the question: Why is Sandberg so determined to drive talent out of Facebook? My working theory: She wants to remake the company in her image. Here comes the Sandberg Administration! But to do so, she'll need to find skilled accomplices, not servile yes-men like Schrage (who wouldn't know an API if it extended his subclasses). And she'll need to articulate what, exactly, her new vision is. For all of Mark Zuckerberg's flaws, he's created a website which will soon have 100 million users, and is worth billions of dollars according to a long line of Silicon Valley moneymen who are slavering to buy his employees' shares. What, exactly, has Sheryl Sandberg done, besides buy a lottery ticket by joining Google when it was still private? Sometimes you have to tear down before you build. But no one knows what, if anything, Sandberg is building — besides fear and doubt. That's hardly the mark of a Silicon Valley leader. It's a tactic that may have worked in Washington, D.C., where Sandberg worked for the viciously political Clinton administration. But she's killing the company's morale with her Beltway tactics. If she has a bright idea, she'd better start talking about it. It will take far more than three days to rebuild this temple — and it's not clear she has time to spare.

The 10 most terrible tyrants of tech

Nicholas Carlson · 08/12/08 09:00AM

Here's to the screaming ones. The chair-throwers. The death-threat makers. The imperious gazers. The ones who see things differently — and will stare you down until you do, too. They're not fond of rules, especially those outlined by the human-resources department on "treating your employees with respect." And they have no respect for conversational decibel levels. You can cower before them, hide from them, quote them behind their backs, or vilify them. About the only thing you can't do is ignore them. Because they're so damn loud. They've worked at Google. Apple. Microsoft. AOL. They've ruled the industry — or they've failed, loudly. Below, we present you tech's 10 most tempestuous bosses — the ones who scream different. While some see them as sociopaths, Valleywag sees genius.

Even eBay wishes PayPal weren't part of eBay now

Owen Thomas · 08/08/08 12:40PM

PayPal's CEO is talking up the company's business handling payments on websites other than eBay. Where have I heard this before? Oh yes: In April 2002, when I had coffee with Peter Thiel, then the CEO of PayPal as an independent concern. He talked up the prospects of growing PayPal's business on other websites. He agreed to sell PayPal to eBay for $1.5 billion that July, and left three months later. And then I heard the story again, and again, and again, as eBay pushed a number of forgettable executives through the revolving door of PayPal's executive suite.The swift executive rotation was a deliberate strategy of former eBay CEO Meg Whitman, a management consultant by training. She called it "repotting" — moving executives around through different parts of the business. While it may have helped her charges' careers, it did nothing for PayPal. The latest potted plant to occupy PayPal's C-suite, Scott Thompson, is bragging to investors that PayPal will soon derive more than half its revenues from websites other than eBay. A good thing, considering how growth in eBay's core auction business is grinding to a halt. Thiel saw this as a problem back in 2002. eBay was growing fast at the time, but PayPal's investors — the company was briefly publicly traded before eBay bought it — were worried about its dependence on another company. After eBay bought PayPal, executives spent years grinding away at "integration" — even though PayPal, as an independent concern, had managed to neatly fit its payment service with eBay's auctions, without much help from eBay — in fact, with eBay actively trying to replace it with its own BillPoint payment service. In the years since, what has eBay done with PayPal? It's recycled ideas from the Thiel era, and tried to tout them as "innovatons." It has swollen the size of the PayPal unit to some 7,000 employees. ("What do they do?" a former PayPal executive asked me.) And it has leaned on PayPal to mask slow growth in its core business. How much would PayPal be worth now on its own, without eBay's bloated management? Would Amazon.com and Google even be trying to challenge it in the payments business? Perhaps it's a question that shouldn't remain abstract. eBay tried to buy PayPal several times; every time eBay returned to the bargaining table, PayPal's price went up. It finally took the workings of a liquid market to determine PayPal's worth; after PayPal's IPO, eBay had to pay a fair price for the payments company. Yes, it's time for another PayPal IPO. Too bad Peter Thiel isn't available to run the company — he's making far more money on his hedge fund than he ever did from PayPal. (Photo by David Orban)

Inside the BitTorrent collapse

Owen Thomas · 08/07/08 05:40PM

BitTorrent has denied our report that the company laid off 12 out of 55 employees. That may be true: While our source told us 12 employees were on the layoff list, we've learned that, at the last minute, the jobs of two sales engineers, an HR manager, and an office manager were spared. Another tipster — "you can guess as to whether I'm an insider or not" — says that the BitTorrent layoffs aren't the fault of new CEO Doug Walker, who came to the those-crazy-kids file-sharing startup to add some enterprise-software gravitas. Instead, the elimination of BitTorrent's sales and marketing departments amounts to a coup by cofounders Bram Cohen and Ashwin Navin, pictured here to Walker's right and left, who are giving up on the notion of marketing BitTorrent's file-sharing technology to businesses and hardware makers, and instead pinning their hopes on becoming an "Internet peace corps."That's the second time I've heard that phrase from BitTorrent tipsters, so I'm guessing it's already widely used, if poorly understood, within the company. Anyone care to explain what an "Internet peace corps" is — and how this plan will pay back BitTorrent's investors, who have invested at least $24 million in the company? Our tipster also says Walker's trying to raise a third round of financing amidst this uproar. Here's his detailed recounting of BitTorrent's woes:

What actually happened to Monitor110? Its VCs killed it

Nicholas Carlson · 08/07/08 03:00PM

Why did investor-news aggregator Monitor110 go under, taking $20 million in funding with it? Read early investor Roger Ehrenberg's surprisingly humble and informative blog post about the ordeal, titled "Monitor110: A Post Mortem," and it sounds like the startup fell prey to the usual pratfalls — too much PR, weak leadership, and a confused product vision. Probably all that's true. But what's also true, a source tells us, is that Monitor110's own investors, specifically Draper Fisher Jurvetson, which invested most of that $20 million, ensured Monitor110's failure during its final months.

Jimmy Wales, the nobody everybody knows about

Owen Thomas · 08/07/08 12:40PM

"A nondescript man with thinning brown hair and a slight paunch" is how W nondescribes Jimmy Wales, the cofounder of Wikipedia, the site where anybody can write history, and nobodies do. Wales, once known for sporting kimonos and Mao jackets, has reverted to wearing all black, which gives the fashion magazine rather thin material to work with. One would think the magazine would turn to probing his brains, not his looks — but there, too, they came up empty.

The 4 worst athlete-backed startups of all time

Nicholas Carlson · 08/05/08 03:00PM

Peyton Manning, Derek Jeter and LeBron James today announced they've joined an $8.6 million funding round for social network Weplay. Weplay isn't going to work out — vertical social networks are so 2007 — but at least the sports-star troika can take heart in knowing they're following the same path as other fading jock stars. A bubble ago, John Elway, Michael Jordan, and Mike Piazza also let slick schemers take advantage of their egos and cash, funneling them into ill-thought-out, poorly timed investments on the Web. Our three favorite athlete-startup bloopers, below.

Why the exit's no longer marked "Google"

Owen Thomas · 08/01/08 10:00AM

The Wall Street Journal's Pepper ... & Salt has never been particularly cutting-edge. But a recent cartoon reads like a time capsule: An entrepreneur at startup WotsHot.com says, "Here's our timetable: launch, grow rapidly, be bought by Google." How quaint! During the lean years earlier in the decade, when Google was the only show in town, startups may have dreamt of getting bought by Google. But more recently, getting bought by Google has proven a nightmare, albeit a lucrative one. The oldtimers at YouTube are resting and vesting, watching the clocks tick. JotSpot's wiki product languished for a year before getting relaunched in barely functional form. Measure Map, a Web-traffic analysis startup, was similarly buried.And who can blame them? Google coddles engineers, but it also suffocates them. With the free food, massages, and laundry come a quirky set of in-house technologies and an increasingly bureaucratic, insider-driven culture. A favored clique of Google-IPO lottery winners rule over what's supposed to be a meritocracy. Marissa Mayer, Larry Page's ex-girlfriend, rules with an iron fist over what features see the light of day in Google's all-important search engine. Google used to pitch startups on the notion of selling to them rather than give a stake to VCs; Chris Sacca, a former Googler expert in peddling empty promises, led this effort. Not surprising that it didn't work out. Google is now getting into the VC business itself — a tacit acknowledgement that it is no longer an attractive destination for startup founders. As an investor, Google gets a look at new technologies and talents. Entrepreneurs get to keep their freedom. Funny, freedom is exactly what Google used to promise the companies it acquired — and what it no longer has to offer. (Cartoon by Pepper & Salt/WSJ)

How the analyst racket works

Paul Boutin · 07/31/08 07:00PM

Technology beat reporters have a problem: They're required to quote experts, rather than making their own assessments of who's what is why. Armchair advice on business intelligence software flows like water out here, but readers want someone with implied credibility. Enter the analyst. Companies like Forrester or Jupiter — which Forrester just bought — create hefty reports punctuated by easy-to-grasp "magic quadrants." The one shown here ranks 14 companies by their "completeness of vision" and their "ability to execute" on business intelligence software. Since no one reads the full reports, it's important to upstart companies to get analysts to mention them to the press and add them to their magic quadrants. Gee, if only you could buy your way in. Good news: You can!

Wal-Mart moneyman backing Google rival Cuil

Owen Thomas · 07/30/08 04:00PM

Silicon Valley's press corps is wringing its collective hands over the botched launch of Cuil, a Web search engine. Instead of complaining about Cuil's piss-poor search results, why is no one asking who paid for this debacle? The surprising answer: Wal-Mart.More precisely, Wal-Mart family money. Madrone Capital Partners, which manages venture-capital investments for the heirs of Wal-Mart founder Sam Walton, led Cuil's most recent $25 million financing round in April. Madrone's Greg Penner, who married Carrie Walton, Sam Walton's granddaughter, is on Cuil's board. And on Wal-Mart's. Penner, who lives in Atherton, has ensconced himself in Silicon Valley society, despite an atypical background for the liberal Bay Area: His parents are evangelical sex therapists who believe in counseling gays into heterosexuality. He is a protege of Stanford Business School's Jack McDonald, and served as an executive at Walmart.com, a short-lived dotcom spinoff of Wal-Mart backed by Accel Partners and later folded back into the retailing giant. Most significantly, he's also a board member of Baidu, a Chinese search engine which is eating Google's lunch in that country. The Waltons' investment in Cuil could be written off as simply an attempt to make money. But with Penner involved in two prominent Google's rivals, it's hard not to wonder if the Bentonville gang isn't hoping to do more than just add to its pile.

Orson Scott Card betrays his geek fans

Owen Thomas · 07/30/08 01:20PM

It's as if Orson Scott Card hasn't gotten the message of his own greatest work, Ender's Game, where the main character learns to tolerate people different from himself. The sci-fi writer's best-known work is widely read in Silicon Valley, a region full of people who pride themselves on their distinct talents and quirks. And for good reason. Ender's Game is a tale of a child, surrounded by bullies on Earth, plucked by a secret selection committee to train in space for interstellar warfare. Can you think of a more perfect metaphor for the entrepreneur who packs his bags for Silicon Valley, raises money for his brilliant idea, and becomes a tech superstar? Silicon Valley's startup scene is Ender's Battle School, with armies of programmers and natural gravity.I have to think Card's work also resonated with another demographic of kids who felt set apart from the crowd: Gay teenagers. Which makes Card's antigay screed, published in the Mormon Times, all the more hurtful. Card, a practicing Mormon, says he's against gay marriage. But he's really against gays, period — and thinks we should overturn the U.S. government to put his views into practice.

Oracle lawsuit kills off its cut-rate competition

Paul Boutin · 07/25/08 04:00PM

On Monday, spokespeople for software megalith SAP announced that SAP would shut down its software support subsidiary, TommorrowNow, which PC World called "a rising star in third-party maintenance and support for Oracle enterprise applications such as Siebel, PeopleSoft and JD Edwards." The fatal bullet: A lawsuit from Oracle that claimed TomorrowNow employees had downloaded confidential data and software from Oracle. SAP decided there wasn't enough left to save.Over 200 big corporate customers like the American Red Cross and Southern California Edison are now without an alternative to Oracle's legendarily steep support fees. At the same time, SAP announced a new fee structure that fixes support costs at 22 percent of the original purchase price, compared to TomorrowNow who simply charged half of whatever Oracle did. Oracle in turn announced a 15-20 percent increase in support fees for U.S. customers. Hey, everybody wins! If you're not familiar with IT at the big-corporation scale, enterprise software support fees are huge extra payments tacked on to any major software purchase for a large company — paying 22 percent of the original license, annually, isn't unusual. These fees in theory cover the cost of application support, patches and upgrades. Here's what's happening with Oracle: Big corporations trying to deal with a stalled economy are held in a stranglehold by application providers like Oracle, who can charge a lot for ongoing support because it's still cheaper than changing applications for 3,500+ users. A newer option for enterprise customers is SaaS — software as a service. Instead of being installed on the customer's computes, the app is maintained on a Web server owned by the vendor. SaaS supposedly lowers the customer's infrastructure cost — no servers to own or maintain — and makes it easier for them to switch brands if they're not happy. But switching apps isn't free or easy if you're the electric company. Who's going to pay for TomorrowNow's shutdown? Probably you.

Wired to relaunch sports website, 12 years later

Owen Thomas · 07/25/08 12:40PM

At a party thrown by Wired in June, I teased Wired.com editor-in-chief Evan Hansen for eschewing the online publication's mid-1990s bravado in favor of his just-a-journalist aw-shucks routine. I fear the man has taken my jibes seriously, to his employer's peril. He is talking up Wired as a software developer, competing with Google, and thinking about the launch of a sports blog. Remember Adrenaline? Exactly. Neither does Hansen, or anyone else at Wired, the magazine which spawned the ill-fated sports website, which shuttered shortly after Wired Ventures' failed attempt to go public.Hansen shows that Wired is reprising all of its mistakes from the last bubble. "Our vision is to not just be a magazine publisher covering technology, but to be a developer of these things," he says. Of a photo-gallery tool for the website, he says: "We’re hoping to have something to show that will blow people’s minds." Has he been eating Wired founder Louis Rossetto's chocolate? If I sound like a grumpy old fellow who's seen this all before, it's because I have, first-hand. The sports venture isn't the only repetitive pattern I've spotted. In 1996, Wired bought Suck.com, giving the cultural-critique website enough of a budget to hire unskilled 24-year-olds as copy boys. In 2006, Wired bought Reddit, which lets anyone build their own version of Suck.com (except not as good, because none of Reddit's users are as funny as Joey Anuff, Carl Steadman, or Ana Marie Cox). What's different now? Oh, sure, we can talk about Internet adoption, broadband, open-source software. Whatever. What has really changed is that now, instead of public shareholders funding Wired's wild experiments, advertisers are willing to foot the bill. And that is perhaps the biggest reason for Hansen's newfound enthusiasm. He's looking forward to putting ads for sugary electrolyte drinks on his new sports blog. Which only makes us think of OK Soda.

The unhappy death of the Blogger Appeasement Group

Owen Thomas · 07/23/08 05:40PM

In what seems like another age, my predecessor once wrote about companies' "blogger appeasement groups" — units dedicated to generating buzz, not bucks. With Chad Dickerson leaving Yahoo Brickhouse, the troubled company's troubled incubator for new ideas, I think we can declare the delusion of blogger appeasement groups safely over. The self-appointed punditocracy of the blogosphere never was a real customer — nor even a twisted proxy for a real customer. Playing to the echo chamber only generated noise — a specialty of former Brickhouse head Salim Ismail.

Half of the 50 hottest girls on Digg are fake — but the site works anyway

Nicholas Carlson · 07/21/08 08:00PM

Click to viewConventional wisdom has it that males on the Internet gravitate toward pictures of pretty women like hungry honeybees to a sugary tulip, and click, click, click. It's why Tila Tequila has 3,345,634 MySpace friends and Tania Derveaux has 108,907 YouTube subscribers. It's why, on social news site Digg, so many spammers pretend to be attractive women — to attract votes for their stories from Digg users incapable of holding onto their mouse finger when faced with a picture of a pretty woman. But does this method work? We decided to find out.

Where did the Facebook ads go?

Owen Thomas · 07/21/08 03:40AM

Developers have been raging about Mark Zuckerberg's redesign of Facebook's user profile pages, at last unveiled today. But advertisers might soon find reason to fuss, too. The new design has no conventional ads — not the banners sold by Microsoft; not the smaller, demographically targeted ads sold by Facebook in its Social Ads program. True, there's some white space on the right where ads might go; but the page's HTML source code doesn't have any hooks for ads in that area. Should advertisers be horrified that Facebook is taking some of its most-viewed inventory — users' profile pages — off the market?

Why Carl Icahn doesn't have a Yahoo CEO

Nicholas Carlson · 07/18/08 12:40PM

If corporate raider Carl Icahn ever had any hope of convincing major Yahoo shareholders like Legg Mason's Bill Miller to back his alternative slate against the Yahoo board in a proxy fight, he needed a plan B in case a sale to Microsoft didn't work out. As Kara Swisher puts it, he needed "a solid management team and a cogent plan." For two reasons: One, because without an alternative to a merger with Microsoft, Microsoft would own all the chips in any merger negotiations. Two, by not naming a replacement Yahoo management team, Icahn left major shareholders with the impression that he himself would control the company after winning a proxy fight. Shareholders are unhappy with Yang & Co., but they tell Swisher that "taking such a major step as dumping them and leaving the company in Icahn’s hands — even for a short time he will be there — is decidedly more risky." So if it was so important that he do so, why didn't Icahn ever name a nominee for Yang's job? Because he was caught in a classic Catch-22.

Mission hipsters choose Google as their new object of hate

Paul Boutin · 07/17/08 07:00PM

Here we go again. New graffiti on the sidewalk at 18th and Dolores claims nothing short of "Mission Exploitation" by Google employees. A decade ago, the Mission Yuppie Eradication Project posted flyers urging Valencia Street's self-styled "artists" to vandalize luxury cars. Some did. In 2008, most Web 2.0 workers aren't rich enough to draw the righteous anger of their slightly-less-privileged neighbors. Except for Googlers who dare move into the city's youth-culture ghetto between Cesar Chavez and Market.

The Valley's Facebook frenzy fades

Nicholas Carlson · 07/17/08 10:00AM

They can't say they didn't have it coming. But widgetmakers are angry all the same about Facebook's decision to clone Slide's Top Friends application as a feature in its latest redesign. "It would be insane for a new developer" to begin creating new apps the platform now, says an executive at one of the many Facebook-applications firms watching the story. The exec says the VCs widget startups pitch for funding know it, too, and are closing their wallets. He blames Facebook's "new regime," including new COO Sheryl Sandberg and recently-appointed flack-cum-platform director, Elliot Schrage: