Web host DreamHost continues to overcharge customers, some of whose credit cards were already maxed out by the error, one of them tells us. And if DreamHost's initial apologies were bad, the company's communications are worse now. As of two days ago, they stopped altogether. Meanwhile, irate customers are piling on in the comments.
Web hosting firm DreamHost accidentally overcharged its customers by $7.5 million. Then it sent this email as an apology. Like with its apology blog post, written in "lulzy hipster prose," some customers didn't take the email's tone well. But most are just upset to have their credit cards inadvertently maxed out, according to one customer who contacted Valleywag.
Google, the world's most wonderful or evil company, has greylisted popular web host company Dreamhost, even while it claims that levels of spam are dropping overall. (Dreamhost is a ten-year-old company that hosts more than half a million websites on more than 1500 servers.) The greylist (which means that mail sent through Dreamhost to Gmail is delayed by hours or days while it is assessed for mass-spamming) was imposed more than two weeks ago by Gmail; it was triggered because so many Dreamhost users forward their mail to Gmail, which made Dreamhost look like a spammer. Dreamhost announced the problem on November 17, and has talked with Google support, and yet it's still not resolved. This seems like evidence that Google's infrastructure has major trouble—how is it possible that it takes more than two weeks to remove a legitimate source of mail from a greylist?
