Malaysia Airlines Broke Crash News to Families Via Text
Just before Malaysian Prime Minister Najib Razak announced that Flight 370 had crashed into the Indian Ocean, Malaysia Airlines notified the passengers' families of the news via text.
Malaysia Airlines deeply regrets that we have to assume beyond any reasonable doubt that MH370 has been lost and that none of those on board survived. As you hear in the next hour from Malaysia's Prime Minister, we must now accept all evidence that the plane went down in the Southern Indian Ocean.
The text msg Malaysia Airlines sent to inform Chinese #MH370 families about flight's fate ending in S Indian Ocean pic.twitter.com/Ys3azWL7WB
— Adrienne Mong (@adriennemong) March 24, 2014
The airlines later told CNN that they also provided counseling and in-person briefings to the family members.
The family members were, of course, devastated by the news.
CNN teams outside room where relatives met w/the airline heard lots of screaming, cursing Malaysia, and wailing. #MH370
— Vaughn Sterling (@vplus) March 24, 2014
Scuffles break out at Lido hotel in Beijing where #MH370 families gathered. Women screaming, cyring, Police & medics gone into room.
— Jon Williams (@WilliamsJon) March 24, 2014