This image was lost some time after publication.

Skype has finally resolved the "outage" that the eBay-owned Internet telephony service experiences last week. The explanation provided: It's all Microsoft's fault. The software company has a regular schedule for downloading updates to its Windows operating system. Skype engineers claim that a large number of reboots following Microsoft's "Patch Tuesday" disrupted its network. Microsoft makes for a convenient scapegoat — especially considering the fact that it offers a competing VOIP service, Windows Live Messenger — but this excuse doesn't hold water.

Microsoft has provided countless Windows patches without triggering massive, multiday Skype outages. Skype's engineers did acknowledge that their own software's supposed "self-healing" abilities did not work, that there was a flaw in the software that they have identified and corrected. But a flaw in their own software doesn't make it Skype's fault. "We love our customers too much to let that happen," a Skype spokesperson posted on its blog. Instead, they're "proud" to have "provided a technically resilient communications tool to millions of people worldwide." So resilient that millions of customers who'd come to depend on the service were locked out and kept in the dark for more than two days.

Skype's attempts to downplay this serious incident just raise more questions. What does Skype mean by "resilient"? And what does it mean by "love"?